With Agentforce 2.0, Salesforce envisions a future of work where thousands of agents pick up the slack in Slack and beyond.

Sentiment analysis transforms customer experience by uncovering emotions, driving engagement and delivering ...

How CMOs can strategically leverage the right technology to encourage and drive marketing innovation and achieve their ...

Marketers should watch how consumer and industry trends will further evolve from the past year. The first consumer devices ...

Gain deeper insights into customer sentiment with AI-driven tools that track emotions in real-time, which helps you improve ...

At LinkedIn, we’re always iterating and building products designed with B2B marketers in mind. We’re excited to expand the ...

The most impactful developments and insights into the strategies and innovations that shaped digital engagement in 2024.

AI-powered search engines are disrupting traditional search and creating new opportunities for marketers in an increasingly ...

Social care is the practice of engaging with customers on social media to meet their needs, solve problems and build ...

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